1.PAYMENTS

1.1 What are the payment options available at Tsavo?

  • Debit card
  • Credit card
  • Net Banking

 

2. ORDERS

2.1 How to place an order?

We at Tsavo try our best to  give you amazing shopping experience and that’s why we made it very simple to buy a product. Just go to www.tsavo.co.in > scroll the category you wish to look products in > select the product > select the size > Select the color > click on buy now > click on check out > fill the shipping information > select the payment option > your order will be placed successfully.

2.2 How much time it would take to get me my order?

Normally it takes 5 to 7 days to reach to your doorstep from the date of order placed.(Delivery time may be exceeded depending upon your location).

2.3 How would Tsavo intimate me when my order is dispatched from its warehouse?

We always keep you informed with the progress of your order .Once  your order is shipped from our end , you shall receive an SMS and an Email mentioning the shipping details such as courier company, Docket No.etc.

3. BULK INQUIRY

3.1 Bulk inquiry of our products?

We thank you for showing interest in our products. Please drop us an email tsavo@sriyanshknitters.in we shall get back to you at the earliest.

4. RETURNS, REFUNDS & SIZE CHANGE

4.1 RETURNS

We hope you love every purchase with us. But if ever a product has any manufacturing defect, you can return it in its original condition by informing us within 48 hours of receiving the product.

4.2 SIZE CHANGE

In case you receive the same product you have ordered but still need size exchange then you can send the request within 10 days of receiving the product. In case the desired product for size exchange is unavailable with us then we will refund the money in your Bank Account.

In case of return and Size exchange, you will have to ship it from your end and you will be reimbursed with Rs.100/- in  your Bank Account. However, exchange/Return request will not be considered more than once against one particular order. You can return the product(s) to the following Address.

Sriyansh Knitters Pvt. Ltd

H-7, Textile Colony

Ludhiana-141003

Call at :-9872990704,6239886101 & 0161-2223293

Note

Items must be in new and unused conditions and be sent to us in the original packing with price tags and labels attached. We will not be able to process refunds for products returned with dirt or wear and tear.